EXECUTIVE CONTACT INFORMATION FOR BELL MOBILITY
OK, so bitching about cell phone companies is nothing new but this time Bell Mobility really PISSED me off.
I recently received a letter telling me that Bell Mobility would be charging for inbound text messages effective August or some shit like that. This is a service that has been free for the many years I have been underserviced by the Bell Mobility Mafia.
Of course, me being me, I decided to search for the Email address of the poor moronic sap who was the undersigned of this letter (Cameron McQuaig VP of some bullshit at Bell Mobility) It seems there really wasn't anything listed - Of Course. So I took a stab at it. So if anyone is as pissed off about this bogus charge as I am. Feel free to contact Cameron McQuaig at Bell Mobility. His Email address is cameron.mccuaig@bell.ca. Failing that, there is also a phone number of an assistant or something her name and number is Esther Legare at 1-514-420-7525.
I betcha these corporate pussies change their contact info once this gets out.
As an additional note, I've noticed quite a few people coming to this blog for Cameron McQuaig's contact information. Obviously you have a problem with Bell Mobility. If that is the case, I would love to hear about it. Feel free to vent about your lack of service from Bell Mobility and next time I have a problem with them (Usually at least once every few months) I will bring up the nice little blog full of complaints. Always good for a chuckle.
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5 comments:
Hi,
Here's another of Cameron McCuaig's pecadillos.
It consists of a letter telling you that it's time to renew your mobile contract. It turns out that there were still 7 months to go, so when I terminated 3 months later I got stiffed with termination fees. Here's the letter I have just sent him...
Dear Mr. McCuaig,
On July 11th 2008 you wrote to me telling me that it was ‘time to renew’. You also told me that to renew I should call 1 866 222-9223 by August 22nd, 2008.
I chose not to renew at that time, and 3 months later I stopped my service from Bell Mobility on November 20th, 2008
Subsequent to that, I was most surprised to receive a bill dated November 21st, 2008 from Bell Mobility which included $200 of contract termination fees ($100 for each of the two numbers).
I would be grateful if you could arrange for this amount of $200 to be returned to me.
Good day Mr. McCuaig. I am curious about the offer I received from you in the mail and dated May 27, 2010. It says that in appreciation of my business you are pleased to let me know that I am now eligible to upgrade to a new smartphone
I was not aware that I was previously ineligible. So my question is what exactly am I now eligible for that I was not eligible for previously? I believe I could, at any time, go to a Bell store and change my phone and could also choose any phone in the store.
Being in the advertising business I feel compelled to point out that your offer is very weak. In fact, there is no offer. The mail piece is just an ad to sell your phones and services. It dosen't tell me anything I don't know. It doesn't offer me anything special or new. In short, it fails to understand my consumer behavior. It is trying to appeal to the right side of my brain - the non-logical side - while the right side - the logical side - tells me the "offer" is bogus.
You guys should try harder to understand consumer behavior and how it controls consumers' response to direct mail.
Regards,
John Luciani
Calexis Advertising
John,
Aside from using my blog to advertise for yourself I see no point of you posting a message to Cameron McQuaig on here.
Although I hate the company, your message is kinda unfounded. The offer they sent you means your contract is up for renewal and you can now upgrade your phone for free or for a discounted rate. (If you sign for another term) Unless of course I am missing something.
I have several hours of my life which I will never get back dealing with Bell Mobility's Client Care group. Mr. McCuaig got sacked late 2010 and his replacement is Nancy Tichbon: nancy.tichbon@bell.ca. Her arrival has not changed much as Bell is being sued by its own employees for improper labor practices...no wonder we all get such crappy service. I invite everyone to contact her with all your bad experiences. I am fed up with dealing with a "fat, dumb & happy" company who really doesn't give a hoot about customer service.
I couldn't agree more... Bell has their approach to customer service and retention majorly messed up.
I have been a Bell customer for over 4 years and most recently my 3 yr contract had expired so I was on a month to month deal; I also qualified for a hardware upgrade- but when I went to get a new HTC Sensation that was advertised for $ 0 on new activation, Bell would not allow me the $ 0 on a renewal.. I wanted the phone so bad that after speaking to the 1-866 Bell CSR and being told that it would cost nothing and be very simple to switcn new number to old account...
Well, NOT SO.. I spent over 40 hours dealing with CSR, Supervisors, echat and accounts payable dealing with screw up, after screw up on bell side.. I was being billed when I shouldn;t have been - at one point my bill in 30 days was over $ 700...NICE HEY!!!.
I was made promises by several CSR and Supervisors; all who recognized that Bell had made some grave errors, but nothing really ever got done... I Finally had it and told them that i was returning the phone, plus cancelling my other account - and good luck trying to collect any monies that 'Bell" thought I owed them... only after that did my credits of over $600 get done.
DON'T SIGN UP WITH BELL... DON'T MOVE TO BELL.... YOU'LL REGRET IT.
Alan Gillies - Vancouver BC
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